Warranty on Dayton Amps

[craigsub]

Hi Guys - I had an unusual situation with Dayton (AKA Parts Express) in regards to the warranty on the Dayton amps. After a lengthy conversation with the head of sales there, we have established that our customers can go directly to PE for warranty repairs.

The unusual situation is a customer was told to contact us first. This just adds another step and extra work for everyone involved.

This info will be added to our web site, but I wanted to get it our to everyone here ASAP.

Here is the official Dayton Warranty:

Dayton Audio Manufacturer Warranty

WARRANTY:
All amplifiers are warranted free from defects in material and workmanship for 1
year from date of purchase. Warranty does not apply to misuse, abuse, neglect, accident, improper use, etc.

CONTACT:
Parts Express
Ph: 1-800-338-0531 ext. 780

Information you will need when you call:

Chase Home Theater Reference #: 16407twe
The Serial Number of your amp: _____________ (located below the bar code on the back of the amp)

RETURN PROCESS:

Call Parts Express to obtain an RA#. Pack merchandise carefully to avoid further
damage and complete Return Form on the bottom of the invoice. Record your
customer number if they assign one to you (they may also just use our number), our number (16407twe) and RA numbers on the outside of the box. Ship merchandise back to Parts Express prepaid.

PE/CHT will pay shipping back to you.

[eljay]

Thanks for the heads up and the info. :)

[stormwind13]

Ahh, did this stem from my amp issue a couple months ago?

[craigsub]

Dustin ... It wasn't your issue ... we had one this week in which the customer was told to call us. The tech guys at PE just were not thinking about how much extra work there will be to have the customer tell me the problem, then I tell PE, then I call the customer back with the answers from PE ... you get the idea.

When I talked to the head of OEM, and mentioned this reminded me of 8th grade, where your buddy talked to his girlfriend Sue about her friend Joni, then Joni said maybe she likes you to Sue, who tells your buddy then finally it gets back to you.

Not exactly the most efficient way to get a date OR get an amp fixed.

He laughed, and we now have a set policy.

Our customers will be treated the same way as someone buying directly from PE.

[ben9732]

....... When I talked to the head of OEM, and mentioned this reminded me of 8th grade, where your buddy talked to his girlfriend Sue about her friend Joni, then Joni said maybe she likes you to Sue, who tells your buddy then finally it gets back to you.

Not exactly the most efficient way to get a date.........

Depends if you stutter.