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Sorry guys, just came on here to *****. I had detailed my camera-buying process on this forum and shortly after buying the camera bought the oft-recommended "nifty 50" 50mm prime for my Canon.
Well, once I put it on the camera, I couldn't get it back off (cheap lens with decent optics - guess where they cut corners?). Brand new lens, brand new camera, send it in for warranty repair right? I sent in the camera and called a week later - they told me it would be a $53 repair charge for the lens since it would likely have to be destroyed to get it off the camera. I argued that it was a manufacturing defect and got a supervisor to remove the charge.
Fast forward 2 weeks, I get the camera back but not the lens. Called and they told me the lens was broken when they received it and had signs of "impact damage", so they won't repair or offer warranty replacement. When I tell him it was working fine (just wouldn't come off the camera) when I sent it on, the CSR basically calls me a liar.
Frustrating experience; luckily it was a cheap lens.
Well, once I put it on the camera, I couldn't get it back off (cheap lens with decent optics - guess where they cut corners?). Brand new lens, brand new camera, send it in for warranty repair right? I sent in the camera and called a week later - they told me it would be a $53 repair charge for the lens since it would likely have to be destroyed to get it off the camera. I argued that it was a manufacturing defect and got a supervisor to remove the charge.
Fast forward 2 weeks, I get the camera back but not the lens. Called and they told me the lens was broken when they received it and had signs of "impact damage", so they won't repair or offer warranty replacement. When I tell him it was working fine (just wouldn't come off the camera) when I sent it on, the CSR basically calls me a liar.
Frustrating experience; luckily it was a cheap lens.
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