Hey... what happened

[chashint]

The Eagle Has Landed Thread disappeared.... what happened ????

[craigsub]

The thread is in a holding pattern until Paul and I can talk about what is happening in his system.

Instead of talking about the speakers, it had become a talk about Audyssey.

[chashint]

OK, I was clicking thru the pics and the whole thing just went away.
Nice to see the products are shipping, I am sure it is a relief and also stressful at the same time.

[BRAC]

Not to worry... Let's keep the momentum going. There is a thread with almost 30000 posts over at AVS with people having similar issues getting Audyssey to play nice with their setup's. I highly doubt the PRO-10's are to blame.

Craig, you are using Audyssey without issue. Right?

[craigsub]

Brac - I like Audyssey. My brother and Ray both have found it causes issues. One likely issue in a system is a room null. If one has a null at, say, 150 Hz, Audyssey will read that as the -3 dB down point and set the speakers crossover there.

In Madpoets' situation, he also had surrounds which were set up as much as 9 dB apart for the same sensitivity speakers. Outdoors, 9 dB would roughly be, as an example, one speaker being 8 feet sway, with the other being 25 feet away.

Indoors, it's even more extreme.

Audyssey was doing something really strange to his system. We are talking off line, and he is going to do a manual calibration tonight.

[madpoet]

^--- What he said ;)

[BRAC]

I hope you guys get it figured out soon so we can get back to the impressions.:goodvibes::yes:

Btw, I have had great results with Audyssey in my space and that includes three different sets of speakers. That said, I know plenty of others who have had endless issues with Audyssey.

[craigsub]

Good morning, guys - Madpoet made great strides last night with the PRO-10's and the CS-18.2.

Over the next few days, Drunkonjack will be receiving his - after having owned LS-6's for a couple of years, this will be a challenge.

The early results have been really positive from the guys. Our biggest issue is the packaging, which is being addressed. What I have specified is the following for all products:

Unit goes into plastic "sleeve" or "bag".

This goes into interior box

This goes into a full end cap style foam which covers the entire top/bottom, an goes about 4 inches up the side - this will be one inch thick of the dense foam.

Then all this goes into the exterior, heavy duty box.

We have the pricing for all the packaging products - just waiting on the tooling cost.

The only exception to this is the CS-10.2, which will use 1.25 inch corner pieces.

I promised you guys a long time ago that I would never hold anything back, and I intend on keeping that promise.

Rock did not take me seriously when I told him how bad UPS is in taking care of products. Almost every PRO-10 that was delivered via UPS was damaged. We are filing claims on all of them - and many are still working fine while we are waiting, while some were damaged so badly that the woofer magnets came off. We have had similar woofers in speakers that have fallen 10 feet off a stage with no damage. You have to wonder what these people do to products.

The initial packaging was no more than the speakers inside a lot of bubble wrap, then inside a good box.

Rock "gets it" now, and we are getting to the proper packing. We are also likely to use FED EX ground in the future.

For now, I can tell you that everyone who has working units loves them. And I can also tell you we have 200 units worth of PRO-10's coming in for September production, and 60 units for August production.

[noysboy]

Over the next few days, Drunkonjack will be receiving his - after having owned LS-6's for a couple of years, this will be a challenge.

Looking forward to Kurt's impressions. I have LS6's and really like them...but am also interested in the Pro10.

[fanuminski]

Rock did not take me seriously when I told him how bad UPS is in taking care of products. Almost every PRO-10 that was delivered via UPS was damaged. We are filing claims on all of them - and many are still working fine while we are waiting, while some were damaged so badly that the woofer magnets came off. We have had similar woofers in speakers that have fallen 10 feet off a stage with no damage. You have to wonder what these people do to products.

The initial packaging was no more than the speakers inside a lot of bubble wrap, then inside a good box.

Rock "gets it" now, and we are getting to the proper packing. We are also likely to use FED EX ground in the future.

Imo, if people who buy a whole 5.1/5.2/7.1/7.2 system
and are close to one of the larger LTL carrier terminals (Like YRC /yellow),
that they consider having them shipped on a skid vs having them
handled and thrown around with UPS (or Fed Ex).
Shrink wrapping or banding them to a pallet and shipping them minimizes
damage - and isn't too expensive if you can negotiate a good discount
with a carrier.
-M
PS> Sorry to hear about all the UPS damage - I know what a pita it is filing damage claims (with UPS and/or others)

[madpoet]

Mine were pallet shipped.

[craigsub]

Imo, if people who buy a whole 5.1/5.2/7.1/7.2 system
and are close to one of the larger LTL carrier terminals (Like YRC /yellow),
that they consider having them shipped on a skid vs having them
handled and thrown around with UPS (or Fed Ex).
Shrink wrapping or banding them to a pallet and shipping them minimizes
damage - and isn't too expensive if you can negotiate a good discount
with a carrier.
-M
PS> Sorry to hear about all the UPS damage - I know what a pita it is filing damage claims (with UPS and/or others)

Mike - All 5.1 systems will go out truck freight, as well as all CS-18.2's. Most 3.1 systems will as well.

Even so, we want the product packaged well enough to survive UPS/Fed Ex.

That being said ... the next time I see that long haired artist guy on the UPS commercial drawing his cute pictures on the white board and asking "What can Brown do for you?", I may go through the TV screen and choke him. :fryingpan:

Oh ... and I hope to get your speakers on a skid next week. :yes:

[Fatcat]

Mike - All 5.1 systems will go out truck freight, as well as all CS-18.2's. Most 3.1 systems will as well.

Even so, we want the product packaged well enough to survive UPS/Fed Ex.

That being said ... the next time I see that long haired artist guy on the UPS commercial drawing his cute pictures on the white board and asking "What can Brown do for you?", I may go through the TV screen and choke him. :fryingpan:

Oh ... and I hope to get your speakers on a skid next week. :yes:

He must be an unemployed artist, that's why he's working for brown! :)

Best......Carlo

[Eric]

I have always had better luck with Fed Ex than UPS. I don't think you can pack too well for UPS and their claims process is a PITA. Craig-if they deny any of your claims (which they typically do), I wouldn't hesitate to appeal.

[engtaz]

So sorry to hear United Parcel Smashers are at work again. Best of luck Craig on the future shipments.